A friend sent this to me and I thought it would be fun to post on my blog. I am sure all of you travel agents out there have stories of your own. Please feel free to post comments you have had.
These are some complaints made to Thomas Cook, a British travel agency and tour company.
Thomas Cook Holidays – listing some guests’ complaints during the season.
1 “I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts.”
2. “It’s lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during ‘siesta’ time – this should be banned”
3 “On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don’t like spicy food at all.”
4 “We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels.”
5 A woman threatened to call police after claiming that she’d been locked in by the staff, when in fact, she had mistaken the “do not disturb” sign on the back of the door as a warning to remain in the room.
6 “The beach was too sandy.”
7 “We found the sand was not like the sand in the brochure. Your brochure shows the sand as yellow but it was white.”
8. A Guest at a Novotel in Australia complained his soup was too thick and strong. He was inadvertently slurping the gravy at the time.
9 “Topless sunbathing on the beach should be banned. The holiday was ruined, as my husband spent all day looking at other women”
10 “We bought Ray Ban sunglasses for 5 euros from a street trader, only to find out they were fake!”
11 “No one told us there were fish in the sea. The children were startled.”
12 “There was no egg slicer in the apartment. “
13 “We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish…”
14 “The roads were uneven…”
15. “It took us nine hours to fly home from Jamaica to England when it only took the Americans three hours to get home.”
16. “I compared the size of our one-bedroom apartment to our friend’s three-bedroom apartment and ours was significantly smaller.”
17. “The brochure stated: ‘No hairdressers at the Accommodation’. We’re trainee Hairdressers – will we be OK staying there?”
18 “There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad’”
19 “We had to queue outside with no air conditioning.”
20 “It is your duty as a tour operator to advise US of noisy or unruly guests before we travel”
21 “I was bitten by a mosquito – no one told us they bite!”
Aside from humor in these comments or complaints it is important to work with a reputable travel agent when planning a trip, particularly to a first time destination. Travel agents have a world of information and can certainly supply you with details of your destination.
If you decide to travel to Cabo San Lucas I have 13 years of experience of living in the area, know it well and have been in every home in our inventory. If I don’t have the answer to a specific question I certainly have the resources at my fingertips. When traveling to Cabo San Lucas I hope you will call Baja Sur Vacation Rentals first to help with your plans. We can be reached at email@example.com or toll free at 1-888-332-8477.
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